How we work

We build enduring partnerships with our clients and the broader industry, working collaboratively to tackle complex challenges and create a lasting, positive impact on the world.

From day one, we wanted to do business differently, driven by a clear philosophy that a leading consulting firm could measure its success by metrics beyond profit.

Technical excellence, ethical decision-making, broad staff ownership, client service and innovation were critical elements of the business we created. They remain central to the way we do business today.

We are bold and entrepreneurial in our ambition.

Our brand is strongly aligned with being bold, being willing to lead industry debate and to challenge our clients thinking on issues and projects. We are always thinking about our future and plotting ambitious targets on what we are doing and where we are doing them.

We cultivate independence, freedom of thought and creativity.

We are a team of highly talented educated and experienced people. We provide time, and encourage people to chase their passion which flows through to better outcomes for our clients.

We are an evidence-based organisation.

Being evidence-based means our work is backed by science and understanding of its practical application. We don’t work towards a predetermined outcome; we hold true to what evidence is telling us.

Our principles and values are evident in everything we do.

Developed and documented in 2006, our principles and values are still as relevant now as they were then. They express how we treat staff, engage with clients and set the bar for the way we respect each other.

We champion collaboration.

We actively support collaboration between our staff, our businesses, with research institutions, with other consultants and with our clients. Effective collarboration is what has made the business what it is today.

These elements combine to capture our core purpose: we are driven to create impact.